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Clinical Administrator

Job Type



Schoen Clinic York

About the Role

The Clinical Administrator at Schoen Clinic York will provide efficient, effective and professional reception and administrative support services within a unique, fast-growing service alongside a multi-disciplinary team. You will also be required to assist other Clinical Administrators in providing administrative support for the Clinic during periods of absence and annual leave.

Key Accountabilities


  • Meeting and greeting patients, visitors, consultants and colleagues at reception; acting as the main point of contact for any enquiries.

  • Sort all incoming post and deliveries. Manage outgoing post.

  • Taking telephone calls, directing queries to the relevant person and/or distributing messages as appropriate.

  • Re-stocking of information leaflets, updating of reception sign-in sheets and notice/information boards as appropriate.

  • Ensure reception and waiting areas are kept neat and tidy.

  • Comply with Health and Safety obligations, fire safety and act in a manner that promotes a healthy, safe working environment in accordance with Schoen Clinic policies.


  • Manage the “Enquiries” inbox by responding to and/or redirecting as appropriate.

  • Oversee the “Referrals” inbox by liaising with Clinical Team to respond and/or redirect as appropriate.

  • Liaise with IT Support providers to set up all colleague new starters on IT systems and support with queries where possible.

  • Compile paperwork for new admission folders and utilise electronic patient record system to consistently update team with relevant documents/information.

  • Awareness of the Mental Health Act and Mental Capacity Act to support the MHA Administrator in the tracking and storing of required paperwork.

  • Be responsible for the administration and distribution of petty cash to patients and reconciliation of receipts.

  • Monitoring and ordering of both stationery and medical sundries.


  • Manage meeting room bookings via Microsoft Teams and Outlook calendars, approve bookings, notify of any clashes ensuing optimum efficiency of the meeting rooms.

  • Act as Minute Taker for both colleague and patient meetings including CPAs and MDTs when required.

  • Writing of reports and proof-reading/formatting of colleague reports to ensure accuracy and quality for both internal and external distribution.



Schoen Clinic York

Job Type

Full Time, Permanent




£23,700 - £23,735 per annum - depending on experience


You will have access to a wide range of benefits which include (but not limited to):

  • 25 days holiday + bank holidays, which increases with the length of service

  • Enhanced maternity & paternity pay

  • Paid emergency leave

  • Professional development opportunities so that you can build your career with us

  • Contributory pension scheme with Royal London

  • Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening, and the inclusion of pre-existing conditions.

  • Dental Cover

  • Recognition schemes for employees

  • Eye care scheme with Specsavers

  • Online benefits portal with high street and online shopping discounts

  • Winter flu jabs

  • EAP assistance on a range of topics and concerns

Skills & requirements

Key skills and experience: ​​​​​

  • A good standard of education including GCSEs in both Maths and English.

  • Can demonstrate clear evidence of continued professional development

  • Experience and proficiency in Microsoft Office and other IT systems.

  • Experience of working in a reception/administration role within a team orientated office environment.

  • Experience in accurate minute taking and report writing.

About your future team

Our culture

Our culture of world-class medical excellence is based on our five key values:

  • Accountable: Taking ownership of the things I say and do

  • Caring: Treating others as I would like to be treated

  • Collaborative: Working together to make a winning team

  • Courageous: Being proud to be different and challenge the norm

  • Determined: Seeing things through to meet and exceed expectations

Schoen Clinic York is a highly specialised Hospital for adults in the North of England. We are currently based on the ground floor of Minster Grange as an eating disorder hospital, and in September 2024 will be expanding to cover the full building with other service lines including Dementia care. We are situated just off Haxby Road which is 10 minutes’ drive from York Train Station and 4 miles from the A64.

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