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Reservations Administrator (Wigmore Street)

The Reservations Administrator will be responsible for admitting patients to hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.
Description

Job Summary

The Reservations Administrator will be responsible for admitting patients to hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.

Principle Duties

Key Accountabilities

  • Contacting patients to arrange admission for surgery, booking patients into the hospital database, checking confidential information, liaising with patients and colleagues face to face and over the phone
  • Data entry of records and managing and recording hospital notes
  • Working collaboratively with the wards and in-patient departments to review length of stay and to review discharge updates
  • The role will be required to liaise with insurance companies, patients, consultant secretaries and operational specialities as part of the patient’s admission pathway
  • The role will be responsible for obtaining patients information, both personal and financial and booking all inpatient and day case admissions utilising booking and theatre modules to use the hospitals resources to the fullest effect
  • Responsibility for providing efficient and effective communication at all levels to both internal and external stakeholders and will need to ensure a high degree of confidentiality at all times
  • Ensuring continuous improvement of the patient experience is at the centre of all activities within the role
  • Responsible for answering incoming calls in a timely manner and providing an efficient, high quality service to all internal and external stakeholders at all times
  • Attending of bed meetings to ensure all necessary information is obtained and updated on the bed board and information is communicated to all relevant departments
  • To input bookings into the hospital information system and notify patients of bookings or amendments to bookings
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Details

Location

Schoen Clinic Orthopaedic and Spinal Hospital London

Job Type

Full Time

Category

Admin

Salary

up to £25,000

Closing Date

30 March 2022

Benefits

Salary up to £25,000 with an annual salary review ​25 days holiday + 8 bank holidays ​Professional development opportunities ​Contributory pension scheme ​Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening & the inclusion of pre-existing conditions. ​Eye care scheme with Specsavers ​Online benefits portal with high street and online shopping discounts ​Cycle to work scheme ​Group Life Assurance ​Enhanced maternity & paternity pay ​Paid emergency leave ​Occupational Sick Pay above SSP ​Interest free season ticket loans ​Employee Assistance Programme with wellbeing support

Skills

  • Excellent customer service skills
  • Exemplary attention to detail
  • Assertive, articulate and polite
  • Excellent communication skills and strong interpersonal skills
  • Strong keyboard skills and computer literate in Microsoft packages
  • Excellent telephone manner
  • Excellent organisational skills
  • Able to work on own initiative, prioritise work and meet deadlines
  • Good timekeeping but adaptable to working hours
  • Ability to work under pressure and remain calm
  • Office administration
  • Commercial awareness
  • Medical terminology