Patient Service Administrator (Bank)

Patient Service Administrator (Bank)

Our multi-skilled administrative team as a vital link between our patients and our clinicians. Providing an exceptional patient service, our administration team require a professional, collaborative and caring administrator to join their team on a bank contract

Schoen Clinic Orthopaedic and Spinal Hospital London


At Schoen Clinic Orthopaedic and Spinal Hospital London we are looking for high calibre administrative professionals who can combine a collaborative work ethic with a caring approach to patient care to join our award winning London Clinic (voted Best Private UK Hospital (Acute & Mental) 2019 - Laing Buisson Awards) as a Patient Services Administrator on a bank contract.

With a drive to exceed expectations, take ownership of decisions and support a team of multi-skilled administrators, the Patient Services Administrator is tasked with providing exceptional clinical administrative support to the hospital and its patients.

This role would be ideal for exceptional administrators looking to advance their career in healthcare.


  • To maintain thorough and accurate records of all patient and consultant correspondence
  • Act as the first point of contact for all patient enquiries; booking appointments answering patient queries, take messages for consultants and going above and beyond to support our patients
  • Cross role cover to support our Schoen Clinic London Team during times of annual leave and adhoc absences
  • Taking booking and scheduling patient clinic appointments
  • Taking payments and supporting the Billing's Team
  • Cross site cover to support our Schoen Clinic London Team (annual leave and adhoc absences)




  • Nursing Practice (Schoen Clinic Newbridge)
  • Healthcare Outcomes (Schoen Clinic Newbridge)
  • Management Excellence (Schoen Clinic UK)
  • Hospital (Schoen Clinic London)


  • Hospital Group (Schoen Clinic London)
  • Nursing Practice (Schoen Clinic London)



Our culture of world-class medical excellence is based around our five key values:

Accountable: Taking ownership of the things I say and do

Caring: Treating others as I would like to be treated

Collaborative: Working together to make a winning team

Courageous: Being proud to be different and challenge the norm

Determined: Seeing things through to meet and exceed expectations


Please note:

Due to the volumes of applications, we expect to receive, Schoen Clinic Orthopaedic and Spinal Hospital London reserves the right to close the job advert before its assigned closing date if we find the ideal candidate for this position.

Due to the commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular review and any amendments will be made in consultation and agreement with the post holder.

Although we endeavour to reply to all applicants interested in opportunities here at Schoen Clinic, due to the large number of applicants we receive, we are not always able to reply directly to unsuccessful candidates. Due to this, if you do not hear back from us within 2 weeks of submitting your application, please assume that your application has been unsuccessful.

Schoen Clinic Orthopaedic and Spinal Hospital London



£11.79 per hour

Closing Date
31st December 2021


  • Individuals with a strong understanding and respect for confidentiality is crucial
  • Candidates with strong administrative experience in healthcare and working in a team orientated office environment
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent telephone manner
  • Highly proficient in Microsoft Office (PowerPoint, Excel and Word) and other systems
  • The ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently
  • Highly organised, detail-oriented and analytical
  • Flexible in terms of working times and responsibilities e.g., out of hours work may be required with due notice.
  • Maintains a professional conduct at all times, remaining calm and in control
  • A caring approach to patient care