Reservations Supervisor (London)

Reservations Supervisor (London)

Schoen Clinic are looking for an experienced Supervisor to oversee the Admissions department.

Schoen Clinic Orthopaedic and Spinal Hospital London



Reservations Supervisor



Who We Are Looking For

We are looking for an experienced Supervisor to oversee the Admissions department. This role will encompass the identification of the patient’s admission pathway, liaising with insurance companies, patients, consultant secretaries, and operational specialties and co-ordination of data pertaining to each patient admission.


Principle Duties

  • Working with the In-patient Lead and Theatre Manager you will be responsible for the bed allocation within the hospital and maximising bed occupancy
  • The Reservation Supervisor will work alongside the wards and in-patients – checking length of stay and providing discharge updates.
  • Working closely with the Patient Services Manager to set KPIs for the team
  • Improving delivery of patient care by working collaboratively across departments
  • Accepts ownership for actions and decisions, accomplishments and actively explores new opportunities on the job to enhance skills and knowledge
  • Duties will include contacting patients to arrange admission for surgery and booking patients into the hospital database. The Reservation Supervisor will also check confidential information, liaising with patients, medical, nursing and Theatre colleagues face to face and over the phone


Due to the commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular review and any amendments will be made in consultation and agreement with the post holder.


Schoen Clinic Culture

Our culture of world-class medical excellence is based around our five key values:


Accountable      Taking ownership of the things I say and do

Caring                 Treating others as I would like to be treated

Collaborative    Working together to make a winning team

Courageous       Being proud to be different and challenge the norm

Determined       Seeing things through to meet and exceed expectations


Please note:

Due to the volumes of applications we expect to receive, Schoen Clinic reserves the right to close the job advert before its assigned closing date if we find the ideal candidate for this position.


Whilst Schoen Clinic value the services of recruitment agencies, we do not wish to engage on this occasion. Thank you.

Schoen Clinic Orthopaedic and Spinal Hospital London



Up to £32,000

Closing Date
5th March 2021


  • Supervisory experience is essential
  • Excellent customer service skills
  • Exemplary attention to detail
  • Excellent organisational skills
  • Ability to work under pressure with excellent communication skills
  • Working to own initiative and able to prioritise work and meet deadlines
  • Knowledge of hospital reservations procedures


  • Salary up to £32,000 per annum with an annual salary review
  • This is a full time position, working 37.5 hours per week
  • 25 days holiday + 8 Bank Holidays
  • Pension scheme
  • Private Medical Insurance