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Operations Manager

Job Type



Schoen Clinic York

About the Role

As the Operations Manager, you will oversee the daily workings of the service and plan, manage and implement schedules of work to ensure deadlines are met. The role will be responsible for overseeing a high-quality standard of work from contractors whilst ensuring costs are controlled and the service is able to run effectively and efficiently to meet the expectations and needs of our service users.

Key responsibilities:

You will be required to deliver hard or soft facilities management and ensure site compliance with all health and safety requirements. This role manages all non-clinical administrators, maintenance, catering and house-keeping colleagues; providing supervision, support and training as appropriate. Further duties will include (but not limited to):

  • Oversee all contracts for the facilities; i.e. medical equipment, Admin supplies, maintenance, housekeeping and catering contracts to ensure work schedules are adhered to and standards maintained in accordance with SLAs;

  • Undertake relevant site audits as outlined by Schoen Clinic quality and governance procedures

  • Work as part of the Senior Leadership Teams to promote Schoen Clinic culture that encourages open communication and positive relationships;

  • As part of the Senior Leadership Team provide weekly, monthly and quarterly reports as part of hospital and corporate operations and governance functions, and attend relevant meetings;

  • As part of the Senior Leadership Team, provide information for quality reports, NHS contractual returns and regulatory inspections;

  • Build, develop and maintain positive relationships with key stakeholders both internal and external to the business, and any other organisations as required;

  • Carry out any other reasonable duties commensurate with the role as delegated or requested by the Hospital Director as the needs of the service require.

  • ​Management of planned preventative maintenance (PPM) schedules and servicing across designated region/sites, escalating concerns to the Senior Facilities Manager where required

  • Maintain confidentiality with regards to patient records and other hospital/organisations sensitive information.



Schoen Clinic York

Job Type

Full Time, Permanent




£45,000 - £47,500 per annum - depending on experience


You will have access to a wide range of benefits which include (but not limited to):

  • 25 days holiday + bank holidays, which increases with the length of service

  • Enhanced maternity & paternity pay

  • Paid emergency leave

  • Professional development opportunities so that you can build your career with us

  • Contributory pension scheme with Royal London

  • Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening, and the inclusion of pre-existing conditions.

  • Dental Cover

  • Recognition schemes for employees

  • Eye care scheme with Specsavers

  • Online benefits portal with high street and online shopping discounts

  • Winter flu jabs

  • EAP assistance on a range of topics and concerns

Skills & requirements

The successful candidate will hold a relevant qualification in operations / facilities management or Leadership (e.g. Degree, HND/HNC, Diploma) and have an up-to-date IOSH managing safely.

  • Proficient in managing statutory building compliance using a multi-functional CAFM system

  • Ability to manage teams to achieve organisational goals.

  • Able to present ideas and results to different stakeholders across the business.

  • Ability to work within a team to ensure that the company values are upheld, and its goals are met.

  • ​The ability to take a lead when hurdles arise or when tasks require completion. 

  • Experience managing facilities in an healthcare/hospital environment

  • Line management experience

  • Experience of managing statutory and regulatory maintenance tasks and schedules

  • Operations/Facilities Management training or equivalent experience

  • KPI’s, service quality reporting and data set management

About your future team

Our culture

Our culture of world-class medical excellence is based on our five key values:

  • Accountable: Taking ownership of the things I say and do

  • Caring: Treating others as I would like to be treated

  • Collaborative: Working together to make a winning team

  • Courageous: Being proud to be different and challenge the norm

  • Determined: Seeing things through to meet and exceed expectations

Schoen Clinic York is a highly specialised Hospital for adults in the North of England. We are currently based on the ground floor of Minster Grange as an eating disorder hospital, and in September 2024 will be expanding to cover the full building with other service lines including Dementia care. We are situated just off Haxby Road which is 10 minutes’ drive from York Train Station and 4 miles from the A64.

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