Patients: We ask questions
Our goal is to enable all our patients to live noticeably better lives. So we primarily base the success of our treatment and medical quality on the views of our patients, and have done so for over 30 years. We ask questions. With patients with depression, for example, we want to know whether they still notice any benefit in terms of vitality and a zest for life weeks after treatment. And we ask people we have operated on following a disc prolapse whether they really no longer feel any pain after surgery and if they are able to work again. We learn from these results and continue to grow.
At Schoen Clinic, the focus is on the individual benefits for patients. We’re continuously improving our treatment for patients through specialisation and experience. This approach has already won multiple awards on the international stage, most recently in the United Kingdom with the Business Model Innovation Award 2017, and in the Netherlands with the Value-Based Healthcare Prize 2017. Harvard University in the US has dedicated two case studies to our approach, which will serve as an inspiration to future health experts.
Staff: Consistent first-place rankings
At hospitals, people work for people. For this reason, we do not just ask patients about their experiences with Schoen Clinic, but we ask our staff, too. We regularly commission an independent institute and take part in the national Great Place to Work® comparative study. Schoen Clinic institutions have consistently achieved first-place rankings for years in this Germany-wide comparison. In 2018, four of our locations were in the top ten for health services; two were even among the 100 best employers in Germany across all sectors. (Visit our press area for more information.)
In addition, we are firmly committed to the health of our staff, such as through preventive services and measures to promote a healthy work-life balance. We also care for the children of our staff by providing holiday childcare or nursery places. Visit our Career page for more information on work and family, preventive care for staff and staff satisfaction.
Architecture that promotes healing
Mountains, lakes and the sea
With our buildings, we have long noticed that architecture can promote healing. During your stay at the hospital as a patient, you should have the best-possible access to nature so you can relax and enjoy the peace and quiet. Having the right room conditions is even more important so you can sleep well at the hospital.
Even the new buildings from when the hospital group was first founded set trends here. The psychosomatic hospital Schoen Clinic Roseneck provides patients with a special landscape experience, as the building opens up onto Lake Chiemsee. The orthopaedic hospital Schoen Clinic Neustadt is directly on the coast - you can see the pier from the cafeteria. A round shape was chosen for the neurological hospital Schoen Clinic Bad Aibling to provide each patient with a view of the beautiful landscape of Upper Bavaria.
We also take care of the details. These include, for example, warm ceiling designs on the way to the operating theatre, and particularly relaxing colour concepts, for example, in psychosomatic wards. According to our concept for architecture that promotes healing, daylight is also particularly important. Patients are not the only ones who benefit - our staff benefit when the operating theatre and connected cafeteria are provided with daylight, such as in the new Schoen Clinic Neustadt, Vogtareuth and München Harlaching buildings and extensions.
Environment: We generate a quarter of the electricity we use
We also think and act sustainably when responsibly handling resources. Regular energy audits by external auditors confirm that Schoen Clinic is moving forward in an ecologically sustainable manner. We are implementing our most comprehensive measures ever in terms of energy efficiency: we now generate almost a quarter of the electricity required across the whole company ourselves, through CHP units at seven locations with high efficiency levels.
Our “green hospital” concept was able to be realised for Schoen Clinic Roseneck in Prien. As the first type of “new health building” worldwide, the new hospital building was awarded the platinum award - the best award in this field across the globe - from the German Sustainable Building Council in 2016. One crucial factor was that the air quality, acoustics and room temperature created a comfortable environment for users in the new building.
Society: Help where help is needed
Since the company was founded, we have worked to help people achieve a better quality of life. Our patients and staff are our focus. But we also help on a local, regional and international level where required and where we can actively make an impact. In 2016, we started a foundation to link together the social engagement of the family company and its staff.
SchönHelfen- Schoen Clinic foundation for health
As a charitable foundation, SchönHelfen achieves a long-term contribution towards promoting health for the common good. SchönHelfen- Schoen Clinic foundation for health
Examples of where SchönHelfen have provided support
Thalidomide consultation hours
In Hamburg, the SchönHelfen foundation has enabled specialist and interdisciplinary diagnosis and treatment for those affected by thalidomides. Elsewhere, these patients have hardly any opportunity to find similar medical and therapeutic expertise for their complaints: The Hamburg thalidomide consultation hours is still unique across the globe. More than 100 patients per year can find treatment options and support for everyday life.
Hospital construction in Tanzania: Dr Minja Hospital Tanzania
In cooperation with two other experienced charitable organisations, SchönHelfen is assisting the construction of a hospital in Tanzania. Here, at the foot of Kilimanjaro, medical help is desperately needed: a team made up of two doctors and several nurses currently care for around 25,000 patients each year and assist in 1,000 births each year, with the most basic of tools.
Science & research: For a constantly better treatment of our patients
We believe that excellent medicine cannot exist without research. The exchange between clinical practice, research and teaching forms part of our philosophy. This can be seen through the creation of numerous scholarships by our hospital group and the continuation of scientific cooperations with universities across Germany and Austria. Highly qualified medical staff use the comprehensive quality data from Schoen Clinic and the infrastructure of our company to drive studies and knowledge to achieve better treatment for our patients (see “Research and teaching” for more information). Results can regularly be read in well-known scientific journals in their medical disciplines.