FAQ

We've tried to answer some of the most frequently asked questions we get asked by our patients.

Can I come to Schoen Clinic?

Yes anyone can benefit from the rapid diagnosis, specialist team and world class treatment outcomes of Schoen Clinic London by using their health insurance or paying for their own treatment.

Can I park my car at the hospital?

There is no parking at the hospital but there are drop-off/collection points on Marylebone Lane. Two of the closest public car parks are the Q-Park Oxford Street and NCP Marylebone Lane.

What are the visiting hours?

We have no set visiting times; friends and relatives are welcome at any time throughout the day. However, we ask that all visitors leave by 10pm.

Can I see my medical records?

You have the right to get a copy of the information that is held about you. To access your medical records, please download and complete the medical records request form.

Please note some of the consultants working independently at Schoen Clinic London could also be registered as data controllers and therefore may hold their own records. You will need to write to them separately, via their secretary, if you wish to request their records as well.

Does the hospital have WIFI?

Yes WIFI is available free of charge in all areas of the hospital.

What time is my operation?

The time of your operation depends on a number of factors, such as how many patients your consultant is seeing, and therefore we are unable to give you an exact time for surgery. Whilst the time given in your admission letter is the time you need to arrive at the hospital and not the time of your surgery, it is important that you arrive on time as your consultant and anaesthetist will want to visit you and our nurses will need to prepare you in readiness for surgery.

How long will I have to stay in hospital?

This is dependent on your recovery but your consultant or nurse will advise you how long you will need to stay in hospital for.

Why do I need to have my credit or debit card swiped on admission?

We will ask to take a swipe of your debit or credit card when or before you arrive for your appointment or admission. We will record and securely store your card details and in the event that you incur additional charges (not covered by your insurance, employer or self-pay package), we may use these details to take payment. The way in which we store your card details complies with Payment Card Industry Data Security Standard (PCI DSS), which was developed by Visa, MasterCard and other credit card providers. We will not use your stored card details if you do not incur any additional costs. We will give you a detailed statement showing any outstanding charges before we take payment.

Why have I received an invoice from both the hospital and my consultant?

Some of our consultants charge separately for their fees. In which case your consultant will charge for performing a procedure and the Hospital will also charge for the use of any equipment or hospital support/services.

What should I bring with me?

We have prepared a list that will help you to have everything you need for your stay in hospital. 

What to bring with you

Useful Information

Your Appointment

It is quick and easy to get an appointment. Start the process of your recovery today by phone or booking online. Our appointments team will assist and help you to select the consultant you wish to see and at a time which is convenient to you.

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Your Hospital Stay

We endeavour to make your hospital stay as comfortable and stress-free as possible.

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Your Aftercare

Your aftercare is essential to your speedy recovery. We will help you to a successful recovery and sort out the practical details.

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Clinical Outcomes

Your successful outcome is as essential to us as it is to you. Your outcome data is reviewed in order to continually shape best practice.

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It's quick and easy to make an appointment with us

Start the process of your recovery today by calling us or booking online. Our appointments team will help you select the consultant you wish to see at a time which is convenient to you.
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