Information for Patients 

Coming into Schoen Clinic London

You can rest assured we have created an environment which is as clinically safe as possible and we endeavour to make everyone feel confident about coming into our hospital. We continue to screen everyone for symptoms of COVID-19.

We are also asking everyone who attends to follow our policy on social distancing and wash hands/use hand sanitiser as often as possible.

We're here to safely get you the treatment you need and back on the road to recovery as soon as possible. If you have any special needs or would like to discuss your treatment further, please do not hesitate to call us on +44 20 3929 0801, or speak directly to your Consultant’s medical secretary.

Alternatively, you can contact us using our online form.

Frequently Asked Questions (FAQs)

We have gathered frequently asked questions from patients, relatives and the community about COVID-19 and coming into hospital. If you cannot find the answer in the list of questions, please call us on +44 20 3929 0801 or contact us using our online form.

Coming in to Hospital

  • If you are coming to us for an appointment, we will direct you to the screening station just inside the front door where a member of our team will take your temperature, ask you to use hand gel and provide you with a fluid resistant face mask to wear throughout your visit.

    If your appointment is virtual, our administration team will send you clear instructions about how to access this service.

    While in the hospital, all our patient facing staff will wear face masks and appropriate PPE for your safety.

  • Yes, if your Consultant requests a scan for you, we will direct you straight round to our Imaging Department which is open Monday to Friday, 8am–8pm and Saturdays 8am-1pm. Appointments can be made through our bookings team.

  • In order to keep your loved ones and other patients and staff safe we would ask you to please note our Visitors Policy.
    Our expectation is that visitors to the hospital are double vaccinated and we do ask that you do a lateral flow before visiting the wards. Please continue to use a face mask at all times whilst you are in the hospital.
    Visiting hours : between 9.00 am and 8.00 pm.  Anyone wishing to visit outside of these hours should speak to the clinical team (Nurse in Charge) and will be authorised on a case by case basis.
    Ideally, we would like only one visitor per day but if two need to visit we would ask that only one visitor is in the room at any given time.

  • Yes we are. 

    We will continue to do everything we can to help NHS England and our local NHS Trusts to ease the demand on elective care surgical waiting lists the NHS is currently experiencing.

  • We are proud to be working alongside the NHS with our local NHS Trust hospitals. Patients are triaged by the NHS and if suitable for elective treatment, this can be undertaken at our hospital if the Trust is in agreement.

  • If you are coming into hospital for surgery, our patient services team will provide full details around self-isolation and testing prior to your procedure. We continue to follow advice from Public Health England around best practice and update our processes regularly.

  • Yes of course. We are recognised by all health insurers and most insurance companies are covering virtual online consultations as well as face-to-face appointments. Please call your insurance company as normal, to obtain your authorisation number for treatment.

    If you don't have health insurance, you can simply pay-as-you-go for first class treatment. Just call 0203 929 1086 or email 

  • Our hospital is open 24 hours a day, 7 days a week.

    Our bookings line is open 8am to 6pm Monday to Friday or contact us using our online form and a member of our team will respond to your query.

About COVID-19 

  • For current case definitions outlined by Public Health England or for more details and what to do if you have symptoms please visit the NHS website.

  • No, we are an orthopaedic and spinal specialist hospital and are unable to offer a walk-in service. If you believe you might have COVID-19 please follow Public Health England’s advice by self-isolating at home and visiting NHS 111 online.

  • We have set up our seating in waiting areas to comply with social distancing. All people who enter the building will be screened for COVID-19 symptoms. We have further increased our cleaning protocols.

    Bottles of water are available, just ask any member of the team. We have limited the number of people in the hospital.

  • We have enhanced our cleaning regimens in all clinical areas and continue to follow Public Health England guidelines to prevent the transmission of COVID-19 in the hospital. Our staff are being tested regularly for COVID-19.