Your journey with us

When it comes to your health, you deserve the best

Within a single outpatient visit you will be assessed, have any diagnostic tests required and a consultation with a specialist to discuss every step of your proposed treatment plan.

We care for private patients from elite sports people with musculoskeletal injuries to people with arthritis or back pain and patients with complex spinal conditions.

The multidisciplinary team approach

Innovative treatment pathways and our multidisciplinary team approach offers the best possible clinical care and improved patient experience.

All our services are developed around streamlined and controlled Consultant-led care pathways.

For patients with complex conditions, we champion multidisciplinary pathways and the involvement of the wider clinical team for individual case discussions and united treatment decisions.

How it works step-by-step

1. Speak to your GP
If you are self-funding treatment, you can just book an appointment at Schoen Clinic London but it is always best to speak to your GP or physiotherapist if possible as a referral will provide your Consultant with useful information about your medical history. Patients using health insurance always need a referral as a requirement from their insurance company.

2. Book an appointment
Just call our Bookings Team on +44 20 4571 6344 to help find the most appropriate expert and convenient appointment for you or you can Contact us using our online contact us form.

3. See a Consultant
Discuss your symptoms, diagnosis and treatment options with the Consultant of your choice. If diagnostic investigations are required, such as an x-ray, MRI, CT scan or blood test, we can usually organise for these to take place on the same day if possible. 

4. Treatment begins
If further treatment is recommended, this will be arranged as soon as possible after your consultation - at a time to suit you.

5. Aftercare
After your procedure, we provide extensive aftercare and recovery to help get you back on your feet as soon as possible.

Multidisciplinary Team (MDT) meetings

We take pride in our Multidisciplinary Team (MDT) approach. MDT meetings enable us to deliver 'joined-up' care to ensure our patients benefit access opinions from a number of specialists. 

At these meetings, your current problem, imaging and relevant background medical history may be discussed. 

The meetings typically include;

  • Schoen Clinic London Consultants, radiologists, physiotherapists, theatre representatives and nurse specialists
  • Other Consultant Physicians from related specialities (e.g. Rheumatology)
  • External Physiotherapists who would like to discuss some of their patients with the Schoen Clinic experts
  • External Consultants who would like to discuss their patients with the Schoen Clinic experts

All of these professionals are bound by strict legal terms of confidentiality which prohibit any information sharing outside the bounds of the MDT, except where absolutely necessary.

If you have any questions about the MDT meetings and what happens with your information, please speak to your Consultant. 

Our commitment to clinical safety

At Schoen Clinic, clinical safety is always our highest priority. Our procedures and processes have been defined combining the experience and expertise from the Schoen Clinic Group, one of the largest providers of outstanding specialised medical care in Germany.

The Schoen Clinic Group is world-renowned for its data driven approach to the robust measurement of clinical outcomes, to maximise the safest and best possible recovery for every patient. We work together as one multidisciplinary team, keeping our patients at the centre of that team throughout their journey with us at Schoen Clinic London.

Unique in private healthcare, we also have Consultant Critical Care Physicians on site 24 hours a day / 365 days a year, meaning in the unlikely event of a patient becoming unwell post-surgery, the highest level of clinical expertise is on hand right away.

Schoen Clinic London has been awarded for our commitment to patient safety by the National Joint Registry, read more here

What to expect from independent healthcare

The Independent Healthcare Providers Network (IHPN) launched a short film to help patients know what to expect when seeking treatment in the independent sector. The film outlines your rights as a patient, covering safety, high standards of care and having a good patient experience.

Your appointment

One of the benefits of private healthcare is being able to choose your own Consultant. And booking an appointment is easy, just call our friendly Bookings Team on +44 20 4571 9835.

Your hospital stay

We will do everything in our power to make your hospital stay as comfortable and stress-free as possible.

Your aftercare

After your procedure, we provide extensive aftercare and rehabilitation, ensuring you get the most from your time spent with us and the best possible clinical outcome from your treatment.

Your patient questionnaire

Recording patient outcomes is very important and to record and track your physical progress and wellbeing, we ask you to complete some questionnaires before and after treatment. These also allow us to assess the effectiveness of treatments and continually improve our services.