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Mission statement of Schoen Clinic Group
This Mission Statement is an expression of our values and principles. We have set down the principles according to how we will carry out our work every day for the wellbeing of our patients.
Quality, evidence and transparency are among the core concepts of our new Mission Statement. They are representative of all areas of work, specialities or locations and characterise the work we do at Schoen Clinic hospitals.
Patient wellbeing
We aspire to provide excellent medical quality for the benefit of our patients. We know that the best results are achieved through constructive and open exchange and consistent action.
Our decisions are guided by transparent, fact-based reasoning and their success is measured using clearly defined parameters.
Evidence-based decisions for the good of our patients come first. New insights or unsatisfactory results make us rethink our decisions and correct them consistently and quickly.
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Employees
We encourage independence when making decisions and identifying solutions. All colleagues should obtain and share any information required proactively. Areas of responsibility are of secondary importance and are subordinate to collegial, respectful and results-oriented collaboration.
We respect both employees' professional and personal concerns and are very open to innovation. In principle, individual, targeted solutions are more important to us than a "one size fits all" approach.
Our managers have a high degree of responsibility towards their employees and are continuously involved in further development.
We expect all employees to deal openly with mistakes. A mistake is an opportunity for colleagues and the company to learn lessons and avoid making the same mistakes in future.
Medicine, quality & profitability
We know that high-quality care and profitability are directly related. A high level of medical expertise is the result of experience and gaining knowledge.
We measure good quality using result parameters, compare ourselves to key industry data and are transparent with the results. Superior quality results in higher demand from patients, which in turn leads to growth and therefore financial stability.
Financial stability forms the foundation for funding high medical quality. Every employee makes a contribution by responsibly using the means, resources and assets made available to us.
Competition and change
Competition in the healthcare sector will continue to intensify, thereby increasing the need for all participants in the market to adapt to new circumstances.
We are open to change and competition because they encourage us to regularly review, adapt or change our actions. Without change, current medical high standards would not have come about.
We secure our knowledge and share the insight we gain at one location with others constructively and collaboratively.
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Laws and internal company instructions
Compliance with legal requirements and all internal company instructions establishes the framework for our actions. We see compliance as the opportunity to review our own actions within increasingly complex frameworks. We therefore conduct compliance training and are committed to our incident reporting system.
We guarantee the confidentiality, integrity, availability and traceability of sensitive information and personal data.
Our colleagues are committed to the company's interests and inform their managers transparently and proactively about any conflicts of interest. We do not tolerate personal enrichment, corruption or other forms of unlawful influence.
Social and environmental responsibility
We oppose discrimination based on ethnicity, gender, religion, worldview, age, disability or sexual orientation.
We have a high degree of responsibility towards our patients, employees, suppliers, society and the environment. In this context, we contribute to sustainability and environmentally friendly solutions.
We are committed to the goals of the Paris Climate Agreement and are working on ways to reduce our carbon footprint.
Our purpose & values
Our Purpose is to provide the best individualised specialist care for every patient, helping people feel better and recover faster.
We bring together world-class leading experts who share a belief and passion to give the best treatment and outcome possible for every patient in our care.
Safety and quality is our highest priority. We are committed to continuously driving quality improvement and patient safety. For over 30 years we have embedded and developed a robust system of quality standards, using the most advanced scientific research to benchmark our performance. Therefore at Schoen Clinic we measure and analyse everything we do, this enables us to deliver the highest standard of medical treatment and care possible.
At Schoen Clinic, we want to help people get back to their normal life as soon as possible. We understand that each patient is unique and have made it our purpose to provide the best individualised specialist care for each patient.
We do this by focusing on each speciality and using patient outcome data to provide the very best evidence-based treatments and care pathways for our patients.
Our approach is uniquely different, due to our relentless focus on quality outcomes, our specialisation and strong collaboration with Consultants. Our determination to provide the best treatment is in everything we do.
Our objectives
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Treat every patient as a partner in their care and provide them with a personalised treatment plan tailored to their individual needs.
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Rigorously collect, measure and analyse patient outcome and safety data to drive continuous improvement and learning.
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Innovate and develop our services and treatments to provide the best possible outcomes for our patients.
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Work in multi-disciplinary teams dedicated to sharing and learning from best practice and individual expertise for the benefit of patients.
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Be a great place to work, continually developing and supporting our staff to improve the quality of care offered to our patients.
Our values
Caring
We strive to give every single patient the highest quality of care, always remembering the trust they put in us, and treating people with compassion, dignity and respect.
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Accountable
We are responsible for providing the best possible care for our patients, and best workplace conditions for our colleagues and partners, by benchmarking ourselves and exceeding national standards and regulatory expectations.
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Collaborative
We recognise that the best patient care comes when we work together as one team in partnership with our patients, sharing our individual knowledge and learning.
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Courageous
Our courageousness means that we work in a way that encourages us to constantly improve and innovate.
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Determined
We understand when you are a patient, the importance of returning to your normal life as soon as you can. Using our expertise, we are determined to support each patient to feel better and recover faster.