Frequently asked questions (FAQs)

At Schoen Clinic London we offer specialised treatment and services to help you with any orthopaedic or spinal problem, including sports injuries.

We've compiled some of our most frequently asked questions below but should you need any further assistance, our expert team is available and happy to help.

Yes. Anyone can benefit from the rapid diagnosis, specialist team and world-class treatment outcomes of Schoen Clinic London by using their health insurance or paying for their own treatment.

We are recognised by all major health insurers so you access our services simply with your private medical insurance.

Self-funding patients have a variety of ways to pay for treatment:

Please note that from 1st June 2022, we will no longer be taking cash or cheque payments. Cash handling poses a security, fraud, and error risk. To provide secure and convenient alternatives to cash, we have launched online payment in addition to card and bank transfers.

We have no set visiting times; friends and relatives are welcome at any time throughout the day. However, we ask that all visitors leave by 10pm.

You have the right to get a copy of the information that is held about you. To access your medical records, please download and complete the medical records request form. Please note some of the consultants working independently at Schoen Clinic London could also be registered as data controllers and therefore may hold their own records. You will need to write to them separately, via their secretary, if you wish to request their records as well.

Yes. Wi-Fi is available free of charge in all areas of the hospital.

The time of your operation depends on a number of factors, (such as how many patients your consultant is seeing), therefore we are unable to give you an exact time for surgery. Whilst the time given in your admission letter is the time you need to arrive at the hospital and not the time of your surgery, it is important that you arrive on time. Your consultant and anaesthetist will want to visit you and our nurses will need to prepare you in readiness for surgery.

This is dependent on your recovery but your consultant or nurse will advise you how long you will need to stay in hospital for.

We will ask to take a swipe of your debit or credit card when or before you arrive for your appointment or admission. We will record and securely store your card details and in the event that you incur additional charges (not covered by your insurance, employer or self-pay package), we may use these details to take payment. The way in which we store your card details complies with Payment Card Industry Data Security Standard (PCI DSS), which was developed by Visa, MasterCard and other credit card providers. We will not use your stored card details if you do not incur any additional costs. We will give you a detailed statement showing any outstanding charges before we take payment.

Some of our consultants charge separately for their fees. In which case your consultant will charge for performing a procedure and the Hospital will also charge for the use of any equipment or hospital support/services.

We have prepared a list that will help you to have everything you need for your stay in hospital.

What to bring

  • A relative or friend to drop you off and collect you again on departure as we usually advise patients not to drive for 24 hours after a treatment.
  • Any tablets, medications and inhalers that you are currently taking, in the original packaging.
  • Any relevant X-rays, scans, blood test results, reports or letters.
  • Nightwear and slippers if you are staying overnight (a dressing gown will be provided).
  • Casual loose clothing and supportive shoes to wear as you recover and during any post-operative physiotherapy if you are staying overnight.
  • Personal toiletries (towels will be provided).
  • Something to help you pass the time such as books or magazines.

What NOT to bring

  • Jewellery (other than a wedding band); please also remove all body piercings.
  • Please remove any nail polish and acrylic nails on both hands and feet, and nail/hair extensions.
  • Valuables or large sums of cash.
  • Cigarettes or e-cigarettes are not permitted anywhere on site.

You can rest assured we have created an environment which is as clinically safe as possible and we endeavour to make everyone feel confident about coming into our hospital.

  • All patients, staff, visitors and contractors are required to wear face masks whilst on the premesis.
  • Face masks are provided at reception on arrival to the hospital.

Hand sanitiser stations remain available for use and our colleagues will continue to be routinely tested and screened for Covid-19.