Frequently Asked Questions

Whether you need support with an eating disorder or an anxiety or mood disorder we're here to help. We understand that if you're taking the first steps towards recovery yourself, or if you're worried about a family member or a loved one, you're bound to have some questions along the way.

We've compiled some of our frequently asked questions below but should you need any further assistance, our caring team is available and happy to help guide you through the process.

Schoen Clinic Chelsea offers a range of treatments for 11 years+ with eating disorders, such as anorexia nervosa, binge eating disorder (BED), bulimia nervosa, other specified feeding eating disorders (OSFED). We also treat adults with eating disorders. 

For people experiencing depression, we specialise in single depressive episodes, recurrent depressive episodes, dysthymia and cyclothymia. For those experiencing anxiety, we specialise in phobias, acute stress, anxiety-related dissociative states, panic attacks, obsessive-compulsive disorder (OCD), bipolar disorder, trauma and post-traumatic stress disorders (PTSD).

We also help those going through grief or bereavement. 

This service is perfect for patients not requiring inpatient care but who need fast access to specialised treatment. Consultations and therapy sessions are accessible in clinic and we offer specialised full or part-time day treatment programmes.

Our treatment programmes cover key areas for recovery, including group psychotherapy, Cognitive Behavioural Therapy (CBT), art therapy, our Compassionate Mind group, talking therapies, dance movement therapy, assertiveness, dietetic support and mindfulness.

We have developed an innovative stepped-care model, enabling you to work through the programmes at your own pace. Tailored to 11-17 year olds, the eating disorders intensive treatment programme begins with the full-day programme initially, often including a combination of 1:1 treatment, group therapy and family support.

Our specialised day programmes consist of:

  • Psychotherapy, Occupational Therapy and Psychology
  • Specialist Mealtime Support and Dietetics
  • One-to-One Therapy
  • Group Therapy
  • Family Therapy

Adult patients will be supported in their treatment by a team comprising healthcare professionals from a range of backgrounds (known as a multidisciplinary team), who meet regularly to review treatment progress and plans.

The team can include psychologists, psychotherapists, occupational therapists, dietitians, family therapists, consultant psychiatrists, nurses and the clinic director.

The patient will also have a key worker who they meet regularly to develop a care plan which sets out goals and support for treatment. In addition to regular psychiatric review, there is a range of group and individual therapy sessions available if needed.

The prices listed below are a guide and can vary depending on your specific treatment requirements. We will confirm your treatment costs after your initial consultation/assessment (priced from £250).

Anxiety & Mood Disorders Day Treatment Programmes

Full Day Attendance – Anxiety & Mood Disorders - £460

Half Day Attendance – Anxiety & Mood Disorders - £310

Single Group - £110

Children & Young People's Eating Disorder Day Treatment Programmes

Full Day – Children & Young People’s Eating Disorders - £550

1 Full Day a Week – 4 Week Package - £1,995

2 Full Days a Week – 4 Week Package - £3,495

3 Full Days a Week – 4 Week Package - £5,995

4 Full Days a Week – 4 Week Package - £7,995

5 Full Days a Week – 4 Week Package - £9,995

Consultant Psychiatrist Services

Initial Consultant Assessment (Adult) - £400

Follow-up Consultation (Adult, 30 Minutes) - £200

Initial Consultation (Children & Young People) - £495

Follow-up Consultation (Children & Young People, 60 Minutes) - £395

Outpatient Therapy Services

Multidisciplinary Team (MDT) Initial Assessment - £250

MDT Follow Up Appointment - £195

Family Therapy Initial or Follow Up Appointment - (60 minutes) - £230

Family Therapy Initial or Follow Up Appointment - (90 minutes) - £345

Dietitian Appointment - (60 minutes) - £149

Dietitian Appointment – (30 minutes) - £75

Diagnostics and Other Services

ECG - £110

Pathology - At request

Prescription (Outside of appointment) - £40

Letter request (Short) - £100

Letter request (Standard) - £200

For more information about any of our services or to make an appointment, please give us a call on +44 20 4571 6382, complete our online contact form or email us. Contact us today to see how we can help you or your family back on the road to recovery.

You can use your private health insurance or simply pay-as-you-go for treatment with us.

Please choose from the variety of ways to pay below for your treatment at Schoen Clinic Chelsea.

Debit or Credit Card Payment

To make a payment by debit or credit card, just give us a call on on +44 20 4571 6382 and select Option 3. Our phone lines are open 8:30am–6:30pm, Monday to Friday. 

Bank Transfer

Payment by Bank Transfer
*Please use your patient number or invoice number as payment reference*

Account Name: Newbridge Care Systems Ltd

Sort Code: 23-10-48

Account number: 12531101

IBAN: GB30 DEUT 4050 8112 5311 01


Please note that Deutsche Bank are not currently part of the ‘Confirmation of Payee’ scheme. This initiative is currently being piloted by retail banks who see a huge number of payment volumes from retail clients. Therefore, you may receive a warning message stating that the bank details are not a match for the name. Please rest assured that the details provided above are correct.

Cheque Payment

Please make all cheques payable to Newbridge Care Systems Ltd and send to the address below;

Schoen Clinic Chelsea
13a Radnor Walk

Medical Insurance Shortfalls and Excesses

If you have any questions regarding an insurance shortfall or excess, please contact your insurance provider in the first instance who will be able to assist.

If you have received an invoice from Schoen Clinic Chelsea for a shortfall or excess amount for your treatment, please contact our Finance Team on +44 20 4571 6382 who will be able to take payment.

Your GP or other health professional can arrange a referral to Schoen Clinic Chelsea, although if you are self-funding a referral is preferable but not essential in most cases as your Specialist can write to your GP retrospectively. 

Like all healthcare facilities, we have enhanced safety protocols in place in line with government guidelines for the protection of our colleagues and patients. Please speak to the local team for the latest information.