"

Coming into Schoen Clinic London

You can rest assured we have created an environment which is as clinically safe as possible and we endeavour to make everyone feel confident about coming into our hospital.

For the safety of our colleagues and patients, Covid-19 prevention measures remain in place. We're asking everyone who attends our hospital to practice social distancing, wear a face covering and wash their hands/use hand sanitiser as often as possible. Our colleagues are also routinely tested for Covid-19.

We're here to safely get you the treatment you need and back on the road to recovery as soon as possible. If you have any special needs or would like to discuss your treatment further, please do not hesitate to call us on +44 20 3481 6528, or speak directly to your Consultant’s medical secretary.

Alternatively, you can contact us using our online form.

Frequently Asked Questions (FAQs)

We have gathered frequently asked questions from patients, relatives and the community about COVID-19 and coming into hospital. If you cannot find the answer in the list of questions, please call us on +44 20 4571 9621 or contact us using our online form.

Coming into hospital

If you are coming in for an appointment, we will direct you to the screening station just inside the front door where a member of our team may take your temperature, ask you to use hand gel and provide you with a fluid resistant face mask to wear throughout your visit.

If your appointment is virtual, our administration team will send you clear instructions about how to access this service.

While in the hospital, all our patient facing staff will wear face masks and appropriate PPE for your safety.

Yes, if your Consultant requests a scan for you, we will direct you straight round to our Imaging Department which is open Monday to Friday, 8am–8pm and Saturdays 8am-1pm. Appointments can be made through our bookings team.

In order to keep your loved ones, other patients and our colleagues safe, visitors may be restricted during your stay with us. You can speak to any member of staff to establish current visiting permitted at the time of your visit as this may change in line with Covid-19 government guidelines.

Please do get in touch prior to attending the hospital if you have any questions.

Yes we are. 

We will continue to do everything we can to help NHS England and our local NHS Trusts to ease the demand on elective care surgical waiting lists the NHS is currently experiencing.

We are proud to be working alongside the NHS with our local NHS Trust hospitals. Patients are triaged by the NHS and if suitable for elective treatment, this can be undertaken at our hospital if the Trust is in agreement.

If you are coming into hospital for surgery, our patient services team will provide full details around self-isolation and testing prior to your procedure. We continue to follow advice from Public Health England around best practice and update our processes regularly.

Yes of course. We are recognised by all health insurers and most insurance companies are covering virtual online consultations as well as face-to-face appointments. Please call your insurance company as normal, to obtain your authorisation number for treatment.

If you don't have health insurance, you can simply pay-as-you-go for first class treatment. Just call +44 20 4571 6508 or email selfpayenquiries@schoen-clinic.co.uk 

Our hospital is open 24 hours a day, 7 days a week.

Our bookings line is open 8am to 6pm Monday to Friday or contact us using our online form and a member of our team will respond to your query.

COVID-19

For current case definitions outlined by Public Health England or for more details and what to do if you have symptoms please visit the NHS website.

No. We are an orthopaedic and spine specialist hospital and are unable to offer a walk-in service. If you believe you might have COVID-19 please follow Public Health England’s advice by self-isolating at home and visiting NHS 111 online.

You can rest assured we have created an environment which is as clinically safe as possible and we endeavour to make everyone feel confident about coming into our hospital.

For the safety of our colleagues and patients, Covid-19 prevention measures remain in place. We're asking everyone who attends our hospital to practice social distancing, wear a face covering and wash their hands/use hand sanitiser as often as possible. Our colleagues are also routinely tested for Covid-19.

We have enhanced our cleaning regimens in all clinical areas and continue to follow Public Health England guidelines to prevent the transmission of COVID-19 in the hospital. Our colleagues continue to be tested regularly for COVID-19.