How Digital Innovation Enhanced Mental Health Services and Boosted Capacity at Schoen Clinic Chelsea

With over 2 million people in the UK currently seeking mental health support, timely access to high-quality care has never been more important. At Schoen Clinic Chelsea, we’re proud to offer specialist outpatient services for children, adolescents and adults experiencing a range of mental health conditions - including anxiety, depression, ADHD, eating disorders and more.

To meet growing demand and deliver the best possible experience for patients and clinicians alike, we partnered with Semble, a leading healthcare practice management platform. This collaboration has helped us streamline day-to-day operations, support multidisciplinary coordination, and scale up our services, doubling our patient capacity in the process.

Adapting to meet growing mental health needs

Our clinic has seen an increasing number of referrals over the past year, particularly for neurodevelopmental assessments, trauma-informed therapy, and private outpatient psychiatry. While our expert multidisciplinary teams were already delivering outstanding clinical care, the need for more agile and integrated systems became clear as patient volumes rose.

Dr James Woolley, Group Medical Director

Why we chose Semble

Semble’s flexible, user-friendly platform was designed with private healthcare providers in mind.

Its ability to support clinical documentation, appointment scheduling, patient communication and operational oversight in one central system made it a natural fit for our evolving needs.

"We wanted something that was much more intuitive, that had a clinical focus to it, and was accessible flexibly.”— Dr James Woolley, Group Medical Director

Real benefits for patients and clinicians

Since implementing Semble, we’ve seen significant improvements in both clinical workflow and patient experience:

Fewer missed appointments

With automatic booking confirmations and appointment reminders, new patient no-show rates have reduced from around 12% to just 3%—making it easier for more patients to access timely support.

Dr Daniel Masud, Consultant Psychiatrist

Streamlined clinical documentation

The addition of AI transcription tools has made it quicker for clinicians to complete notes and share feedback.

“Previously I would probably spend two to three hours typing up reports. Now I’ve reduced that to less than 45 minutes.”— Dr Daniel Masud, Consultant Psychiatrist

Enhanced collaboration across teams

With better visibility of clinician availability and shared patient timelines, our multidisciplinary teams can coordinate more smoothly, improving continuity of care and decision-making.

“Semble gives you oversight of what everybody else is doing and who’s involved in the care.”— Dr Daniel Masud

Scalable, patient-centred care

With more efficient systems in place, our team can now support more patients while maintaining the quality and compassion that are central to everything we do.

“Patients are getting feedback from their appointments the same day. That’s not something we were ever able to come anywhere near before.”— Dr James Woolley

Marco Burman-Fourie, Clinic Director

A foundation for sustainable growth

By simplifying our internal workflows and enhancing communication between patients and clinicians, Semble has helped us respond more effectively to the growing demand for mental health services.

Today, Schoen Clinic Chelsea continues to expand its outpatient offering of treatments, therapies and services, ensuring people can access the right care, at the right time, in a way that feels seamless and reassuring.

“It’s been a bit of a journey, and a good one for us, because it’s only improved the quality of what we do.”— Marco Burman-Fourie, Clinic Director, Schoen Clinic Chelsea

We’re proud to share our story in partnership with Semble.📖 Read the full case study